Reference

Terms and Conditions for promoguy123 Accounts

These terms set out what you agree to when you open and use a promoguy123 account — from how deposits and withdrawals work through PayPal, Venmo, and Play+, to how your account is managed under state law.

State-dependent eligibilityPayPal, Venmo, Play+ coveredAccount-holder age requirementsSubject to change with noticeUS law governs disputes
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promoguy123 Terms and Conditions for promoguy123 Accounts
TERMS CONTACT PATHS

How to Reach Us About These Terms

If any part of these terms raises a question — about your account standing, a payment dispute, or what applies in your state — reach out through one of the channels below. We handle terms-related questions separately from general support so they get to the right person faster.

Live Chat Start a chat session from the account menu to ask about a specific clause, a payment rule, or a withdrawal hold tied to these terms.
Email Support Send a detailed message to our support address for written records on account disputes, state eligibility questions, or terms-change notifications.
Account Help Center Your account dashboard includes a Help section where terms summaries, recent policy updates, and payment-method rules are stored for easy reference.
HOW WE HANDLE THIS

Account Security and Policy Practices

Behind these terms are the actual practices that keep your account and data in order. Here is how we handle the areas that matter most to you as an account holder.

Data Retention

Account data, transaction records, and identity verification documents are retained as required by applicable state regulations and are not sold to third parties.

Cookie Policy

We use session cookies to keep you logged in across browser and mobile app visits. You can manage cookie preferences through your device browser settings at any time.

Account Security

Your account is protected by SSL encryption on every session. We recommend enabling two-factor authentication through your account settings for an added layer of access control.

Requesting Changes

To request a correction to your personal data or to close your account under these terms, contact support via live chat or email with your account ID and the specific request.

Common Questions About These Terms

Real questions about how these terms work day to day — covering your rights, payment rules, account access, and what happens when something changes.

No. Access and specific rules vary by state law. Your eligibility and the features available to you depend on the state you are located in when you use the account.

Any unplayed balance is returned to the payment method used, where technically possible. If PayPal or Venmo cannot receive the return, we will contact you via email to arrange an alternative.

Yes. Reach out through live chat or email with your transaction ID and the disputed amount. Terms-related payment disputes are reviewed within the timeframe stated in your account notification.

We send account notifications at least seven days before material changes take effect. Continuing to use the account after that date means you accept the updated terms.

Play+ prepaid card use is subject to both these terms and the card issuer's own agreement. Where those two sets of rules differ, the more restrictive rule applies to your account activity.

Submit a written request through our email support channel with your account ID. Data requests are handled according to applicable state privacy law and confirmed by return email.
Reference

Terms & Conditions

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.

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