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How promoguy123 Handles Your Personal Information

This Privacy Policy tells you exactly what data we collect when you open an account, make a deposit via PayPal, Venmo, or Play+, or browse the lobby — and how we keep it secure.

Account Data ProtectedPayPal & Venmo Privacy CoveredNo Data Sold to Third PartiesRight to Request DeletionUS-Based Account Scope
promoguy123 How promoguy123 Handles Your Personal Information
DATA HANDLING PRACTICES

How We Protect and Manage Your Information

Security is not a checkbox for us — it is part of how every account interaction is built. From the moment you log in on mobile to when a PayPal withdrawal clears, your data travels over encrypted connections and is stored with access controls that limit who on our team can see what. Here is what that looks like in practice across the four areas that matter most.

Encryption on Every Connection

All data sent between your device and our servers — login credentials, payment details, account history — is encrypted via SSL. This applies whether you are on Wi-Fi or a mobile network.

Cookie Controls You Can Manage

We use cookies to keep your session active and remember your preferences. You can review and adjust your cookie settings from the account preferences page or your browser settings at any time.

Data Retention and Deletion

We retain your account data for as long as your account is active and as required by state law in eligible states. Once your account is closed and retention periods have passed, we delete personal records from our systems.

Who Can Access Your Records

Internal access to your personal data is limited to staff who need it to process payments, resolve account issues, or comply with applicable state-level legal obligations — not for general use.

PRIVACY CONTACT

How to Reach Us About Your Privacy

Questions about your data, a request to access your account records, or a deletion request — all of these go through our support team. We respond to privacy-specific requests as a priority. Reach us through any of the channels below and include your registered email address so we can locate your account quickly.

Team online

Live Chat

Open the chat widget on any page while logged into your account. For privacy requests, include your registered email and the specific data you are asking about.

Email Support

Send your data-access or deletion request to our support email. We aim to confirm receipt and begin processing within two business days of your message.

Account Settings

Some data preferences — like marketing email opt-outs and cookie choices — are managed directly inside your account settings without needing to contact support.

Privacy Policy Questions Answered

These are the questions we hear most often about how your personal data is handled. If something is not covered here, our live chat team can pull up your account and walk through the specifics with you.

We collect your name, email, date of birth, and payment details — including PayPal or Venmo identifiers — plus device and session data needed to verify identity and process withdrawals under state requirements.

We share data only with payment processors like PayPal and Venmo to complete transactions, state-required identity-verification providers, and fraud-prevention services. We do not sell your information to advertisers.

Contact our support team via live chat or email with your registered email address. We will confirm receipt and provide a summary of the data tied to your account within a reasonable timeframe.

Yes. Submit a deletion request through live chat or email. We will process it once any state-mandated retention period has passed and your account balance has been fully withdrawn.

When you choose PayPal or Venmo, payment data is processed directly through those platforms' own secure systems. We receive only the confirmation and transaction reference — not your full payment credentials.

Some cookies are required to keep your session active and secure your login. Optional analytics cookies can be turned off in your account preferences or via your browser settings without affecting your account access.
Reference

Privacy Policy

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

Access may be available only in states where local law permits.